Monica C Hvm

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Verified Reviewer
| map-marker Philadelphia, Pennsylvania

Spent $400 on four tickets and our fourth ticket was divided by railing!! Disney on ice as well as venue said nothing they could do! This was not shown on ticketmaster

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Spent $400 on four tickets and our fourth ticket was divided by railing!! Disney on ice as well...

Very disappointed with Disney on ice! We spent almost $400 on 4 tickets for us with our 2 young children and it was our main present to eachother and the kids- when we arrived all excited to sit in our seats near the stage we found out our fourth seat was divided by a railing (not one we could climb over).

I told Disney on ice staff during event and they said talk to box office- box office said there was nothing they could do and to call feld entertainment. I called feld and emailed them and they said nothing they could do!

Very upset and will never attend Disney on ice or feld entertainment show again. I will also be sure to

Make sure all my childrens friends parents are aware of our experience to be aware!

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Loss:
$92
Pros:
  • Show was entertaining
Cons:
  • Poor customer service
  • Expensive

Preferred solution: Anything! Either refund of the one ticket we could not use or something! Very upset as a low income family whose main present was Disney on ice to sit together!

User's recommendation: Not worth it save your money and use it towards a ticket to real disney

Resolved
Kim P Amw

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Verified Reviewer
| map-marker Bristol, England

Resolved: Newcastle show

Updated by user Dec 23, 2023

Company fixed the issue and I have been provided with apology. Offered to go and see another show

Original review Dec 08, 2023
Hi my friend had tickets to come and see show in newcastle last night 2 children with austim, must admit great show. However we only did get to see half the show as we missed the other half the show, when we landed , due to extreme weather conditions , nearly ended up in car accident on way by a bad driver on roads, kids were shaking up and had melt down with there austim.

I must admit we had a great time first time aswell, guttred we missed out on toystory as the boys so wanted to see this, but was on first half by the looks, hopefully another time we can enjoy a full prefomance of the show. Thanks
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Kortney T Dqg

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Verified Reviewer
| map-marker Syracuse, New York

Complaint

My name is Kortney Figueroa and me and my family attended the show for Disney on ice in Syracuse on 1/6/24. I wanted to put a complaint in due to a issue that happened at the show during intermission.

I was standing in line to buy my daughter a princess snow cone cup and was singled out by the security to go the entire other end of the arena to get the snow cone I had been waiting for. After walking to the other end is when I found out they only had one cup option and was originally waiting to get my daughter a princess cup.

I had to re wait in the line and missed a huge chunk of the show. It was difficult to afford to bring my family and was so discouraged to have that happen.

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Preferred solution: Apology

User's recommendation: Stay in line

Leiliany

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Very misleading advertisement

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Disney On Ice - Very misleading advertisement
Disney On Ice - Very misleading advertisement - Image 2

On 4/29/23 I went to the Watsco Center at the University of Miami for the 7:00 pm showing of Disney On Ice Presents Into the Magic with my sister and niece and nephew only all of us to be very dissatisfied and disappointed. We are huge Disney fans, but we were by no means at all impressed by anything related to this experience.

I came from out of state and then we had to drive 3 hours on top of that to see this disappointing show. For starters,the flyer we saw on the website only shows Moana and Coco, which is what we were expecting. Coco was only on stage for a few minutes, while others were on for 6 minutes or longer. If advertisement was pushing for the main attractions to be Moana and Coco, then the performance should have included more about Coco and Moana should not have been left for the very end leaving our children screaming for Coco in the beginning and the remainder of the show because Moana was last.

The other big issue we had was staff and security was unprofessional. At the entrance as we were going through baggage checking, we noticed a lady trying to go through some unattended unlocked doors, this could have easily been a random person with no ticket and nobody there to stop her. Once we got in, nobody bothered to help us find our seats. Another incident was during the break for the show, we went to try to buy souvenirs and the vendor was rude and nasty to us and looked like they didnt even want to be there.

Everything related to Disney no matter what is supposed to feel magical, but this did not. We were glad when it was all over and will never return or recommend this location to anybody.

View full review

Preferred solution: Full refund, free tickets to frozen and encanto or Aladdin in Orlando Florida as well as discounts on souvenirs.

Deborah M Fxj

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Verified Reviewer
| map-marker Gateshead, Gateshead

Refund

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Updated by user Feb 06, 2023

X Cover.com were the insurance company used by Disney On Ice and they are complete RUBBISH.No one bothered to call me back, I couldn't ring the company as there is NO phone number listed. It said on their policy any booking/service fee would be refunded but it wasnt. I...

Original review Jan 07, 2023
Hi
I purchased 5 tickets for disney on ice xmas eve 2022. My 2 grandchildren 3 and 5 went down with nurovirus xmas eve morning, my eldest daughter was so sick she had to go to hospital and be put on a drip forr 24hrs, my grandchildren also were told to go to hospital if they cd not stop vomiting.

There were no gp surgeries open only the hospital. I booked these tickets in june 2022 as a treat for my grandchildren and for my grandsons birthday. We were all ill with it over xmas and xmas for us didnt happen as we were so ill. We were so upset we cd not attend.

I have promised my family i will re book for next year as soon as the tickets are available but i cannot afford to lose the money i paid this year. I purchased direct from the london 92 arena which i am told is asx.com. i purchased the cancellation insurance and have asked for a refund but they cannot help me without a gp certificate which is hard for me to get as my family only spoke to 111 and i sebt a copynof that in, but hospitals in the energency room, do not give out certificates they just make people better. Please can you help me as i am a senior citizen and this is a lot of money to lose, this is why i purchased the insurance.

I told them, who would cancel tickets for their grabdchildren on xmas eve unless they were really ill. Even if i could just have tickets for next year i would be happy as my grandchildren lost their whole xmas to illness and my daughters and still are not completely better now.

My telephone number is 0790608****. Please can you help me as this has been a most distressing time for me.
Many thanks
Mrs Deborah Modlock
View full review

User's recommendation: Buy from somewhere you can telephone rather than just email. Check exactly what you will be refunded as out of £263 I was stopped a total of £99 which is far too much. It said I should get back the service/booking charge but I've yet to get that which was £38.75 for 2 different charges. This company from my point of view is not easily contactable other than by email!!

MissJenny W

Disney on ice

Hi my name is Miss Jenny And I am just sending you a message right now to you my sister Krystin has just ordered Disney on ice ticket for next Saturday February 25 PM and I would like to know how much Disney on ice foods and drink and snacks will cost and I also would like to know how much will Disney on ice toys will cost and so will you just please please just email me right now today for me please please
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Preferred solution: Price reduction

Sarah N Bix

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Verified Reviewer

Disappointed in ticket sales

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My issue is that I wanted to order tickets to take my son to his first Disney on ice show. I looked at tickets yesterday for $22 and now not 24 hrs later the tickets went to $50 at a minimum!

I have multiple children so 22 a ticket still isnt cheap but at $50 a ticket that is not doable. Not to mention the prices are still going up as the show gets closer. I get supply and demand but that is just sheer greed from a company making BILLIONS every year!

How many children can't go to things like this all so some executive can line his pockets a little more. I'm extremely disappointed and disgusted.

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Preferred solution: Reasonable prices so that more people can go to the shows

Mariaelena C Oxk

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

Bought Ticket and I don't have any information

Disney On Ice - Bought Ticket and I don't have any information
I paid for 2 tickets for Disney on ice for tonight and I havent received any confirmation code or any email with the information that I should have to enter please I need someone to fix this or then Ill ask for my refund
View full review
Loss:
$37

Preferred solution: Deliver product or service ordered

User's recommendation: 0%

Kade Cat
map-marker Marietta, Georgia

Tickets

On November 28 at 11 we were supposed go the Disney on ice and we were all sick of the cold and flu and one of the kids was with there bother with covid and so I called the World arena Customer service and told them we can't go about 9 am and they called me back about 10 30 that there going there going sent the money with in 3 to 5 days then 2 hour later they side that they can't send back the money because they already sent the money to Disney ok so who do I call they side Disney and so I just got the number to Dec 4 and so I call u guys and told me to fill this form I know that Disney on ice is coming in March I was hope to get my money back or credit for March show please call me for my information 719 331-****

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User's recommendation: Tickets of Disney on ice on November 28 at 11

1 comment
Kade Cat

I hope I get my money back or credit to the next disney show

Yadira F Pdx
map-marker Perris, California

I purchased the covid testing by mistake

I purchased the covid testing by mistake . I would like my money back .. I ended the covid testing for jo-koy not Disney on Ice
View full review
Loss:
$78

Preferred solution: Full refund

User's recommendation: Nope I have nothing to say

Gillin
map-marker Newcastle, New South Wales

High priced low quality metchandise

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My granddaughter went today n had purchased a $30 plastic moana necklace that the ‘gem’ glowed green but when a loose top was being removed to be changed, the plastic necklace snapped - for $30 disney you could have used all beads n proper twine - after all, we can make proper beaded necklaces with a glowing gem for $5 in kindergarten- outrageous considering food n ticket prices already n mow add a very discouraged little girl - crap crap n more crap from a company you would expect quality from.
View full review
Loss:
$30
Pros:
  • Kids love it
Cons:
  • Overpriced
Reason of review:
Bad quality

Preferred solution: Full refund

Anonymous
map-marker Pittsburgh, Pennsylvania

The show was great-merchandise awful.

I bought a Buzz Lightyear light up/sound effect gun toy for my son. I thought that it was overpriced, but I assumed that since it was Disney, the quality would be good. My son only had the toy for about 2 hours before it stopped working. Not only did the sound and lights stop, the battery compartment got extremely hot and started to smell like it was burning. (No, my son was not holding the button in for an extended period of time either.) I find this to be extremely dangerous and disappointing. I believe Disney should stand behind their products and I think that this should be made right. I would like to speak to someone about how that can happen. *The show was great- the merchandise was extremely bad quality. I wouldn't have minded if the gun broke after a week or so, but 2 hours seems ridiculous to me. Racheal Zaspel Racheal827@***.com
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Anonymous

Coupons don't work

I received a coupon for $5 off per ticket, valid for tickets $15, $25 and $35. Went to use the ticket and, what do you know, it doesn't work. I even called the ticket office direct and they couldn't get the promo code to work either. It was not expired, as as far as I could read on the coupon, I was following the fine print. I was hoping to use this coupon on the "$15" tickets because they are actually more like $23.75 tickets after an $8.75 fee is added (this is before other fees and taxes). I'm sorry but what a rip off. Why don't you just advertise that the tickets start at $23.75 and don't print worthless coupons to lure people to buy marked up tickets. Seems pretty shady and like a scam to me. Offer what you advertise!
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Reason of review:
Bad quality
Cynthya Hag

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Verified Reviewer
| map-marker Loveland, Colorado

Disney On Ice Review from Loveland, Colorado

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I just went to the Disney on Ice World's of Fantasy and the only reason we purchased tickets was because of Cars and Lightning McQueen. Other shows at different times played Cars today, but not when we went. That was a huge disappointment for my son when all he got to see was Toy Story, and he doesn't even like that. We spent $200 for nothing, and that's a huge amount of $ to us. I think that was highly unfair and false advertisement in a way. There were supposed to be 4 stories, and we only got 3. what a rip off.
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Reason of review:
Not as described/ advertised
1 comment
Quanasia Fbj

Perhaps learning how to read and seeing what is being played would help. Don't blame them for your lack of knowledge, and don't go around using words like false advertising without knowing what the term means.

Anonymous
map-marker Washington, District Of Columbia

No Princess Tiana in Disney on ice 100 year anniversary show

All the disney princesses came out a danced with their prince yet, one princess was missing. Princess Tiana was NOT in the show. I was outraged. This was the 100 year anniversary, ALL the princesses should have been represented. The verizon center is in the DMV (dc, maryland, and virginia) area this has a very large population of African Americans. I will not be supporting disney on ice in the future. I wish I would have realized this before I purchased a mickey mouse cup for my son during intermission. I will not be supporting disney in the future.
View full review
Loss:
$26
1 comment
Guest

Chinatown in Washington, DC comprises about 4 square blocks between mostly F Street and H street NW &;;; 7th to 5th. So I dont want to name the other real market that is left on 7th.

They just seem to care even less about mooncakes too. The one on 6th everyone stops there for icecream. Nobody in these quarters even looks up at the moon at night.

If they do what might they really see? They think storebought mooncakes is better than what I can dream or make?

teachingeducator P
map-marker Baltimore, Maryland

DISNEY PRINCESS ON ICE

WHERE WAS TIANA???????????? I took my daughter to see the Princess on Ice at First Mariner Arena. It was very, very entertaining. With each Princess that appeared I was so excited. I was impressed when Disney came created Tiana. I have taken my child who is multi cultural to see this movie 3 times. This is may be her new obsession. But surprise surprise...guess who was a no show. Was it just in Maryland she was not part of the performance or is she excluded from all shows. They show was very nice with the exception of the newest Princess Tiana. What happened?????
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2 comments
Guest

They might not have added her yet. It is a relatively new movie.

Guest

She was probably in the back blowing Goofy

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